My only recourse (for the second time) was to buy another washer and dryer set and trust me it isn't an Electrolux. Based on my experience they don't last more than three years and the ability to get it serviced is nonexistent. Bottom line is that it is not worth the price you pay for an Electrolux dryer. So, this was the first day since the my initial call that I was actually able to talk with someone (after being on hold for 45 minutes of course).
The Epic Style Power Nozzle has all of the new features that Electrolux has engineered over the past 50 years. The Classic Power nozzle is a great item to purchase to keep that old metal tank running, and performing great. The line then proceeded to disconnect with no option to request a call back or leave a message. The two current power nozzles made by Electrolux are the Classic Style Power Nozzle and the Epic Style Power Nozzle. The funny thing is I have been trying the same contact number almost daily since no one was calling me back and was constantly directed to an extension with a message that stated that they were too busy with other customers to take my call and that I should feel free to call back some other time. In addition, the individual argued that I hadn't called until so there was nothing they could do. Again the contact number on the certificate is the number I called and have been calling. My certificate clearly states the effective date was through which I explained and was abruptly told that it must be through someone else. That individual said I did not have the Platinum Star warranty coverage any longer as my warranty expired last year (2020). Is the 3 day suspension one of the policies for firing employees. If you were in charge, what would you do to make Electrolux a better place to work Asked June 22, 2018. I have tried to contact the number on the certificate several times since and finally reached someone today. 125 questions about working at Electrolux.
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